What to do when a power cut happens

Northern Powergrid guidance on what to do in a power cut :-

We want all our communities to be prepared in case there is a power cut.

• Do you, your friends and neighbours know how to or who to report a power cut?

Is there someone in your household or a neighbour you know that:

• Is medically dependent on electrically powered equipment
• has a serious illness or limited mobility
• is of pensionable age
• has children aged five or under
• struggles with their mental health
• has additional communication needs

We want to care for as many people in our communities as we can. We do this through our FREE Priority Services Membership (you may know it as the PSR).

By planning ahead and telling us a little bit about your circumstances we can know who may need a bit of extra help in the event of a power cut.

For those in most need we can provide:

• A portable generator or battery pack which can keep equipment running if they are medically dependent
• We've got relationships with home oxygen suppliers so could get back up oxygen delivered if needed
• In addition to our own Customer Services Responder Team, our partner the British Red Cross, can help provide welfare visits and reassurance
• We also have a Just Eat account which we can use to help organise free hot meals
• A dedicated team who proactively reach out to customers during a power cut to make sure they are OK and see if they need any extra help.

Whilst we can't guarantee to be able to provide exactly what you need; we'll do all we can to help.

Please help us to help your community: I'veattached some easy read booklets and some power cut advice leaflets which provide additional information on our Priority Services Membership, and general advice on how to prepare in case there is a power cut.

Meet Nigel – Here to Help Your Community Stay Safe and Supported

If you'd like to explore how Northern Powergrid can offer more tailored support to your community, @Keys, Nigel (Northern Powergrid) , our Customer Vulnerability Lead, is here to help. Nigel works closely with local groups to raise awareness of our free Priority Services Membership and ensure those who need extra help during a power cut are properly cared for.

Nigel would love to work with you to help as many eligible members of your community as possible join the Priority Services Membership. Whether it's arranging translated materials, answering questions, or helping you spread the word, he's your go-to contact.

Its far better to be prepared than find yourself fumbling around in the dark.

The Easy Read booklets are available in the following languages:

• Arabic
• Bengali
• Czech
• Farsi
• Polish
• Portuguese
• Punjabi
• Romanian
• Slovak
• Urdu

If you think these would be helpful, simply let Nigel know what you need:

· which languages

· how many

· where you would like them to be sent.

There is no cost. All We ask is that you help promote our Free service and encourage members of your community who may need us to join:

• Call 0800 169 2996 – free phone direct to our dedicated membership team
• Fill in the form online by going to our website:

Our Priority Services Membership | Northern Powergrid

If you would like to learn more about our free Priority Services Membership, then please get in touch with me and I'll do all I can to help you.

Unlock More Support for Your Community Energy Goals

We know many of you are already starting to take exciting steps toward delivering local energy solutions—and we're here to help you go even further.

Our dedicated Community Energy Team can support your group with training, expert guidance, and help with local and business engagement. Whether you're looking to install low-carbon technologies like solar panels, battery storage, or heat pumps, or simply want to strengthen your project's impact, we're here to assist.

Take a look at our Introduction to Community Energy brochure (attached) to see how we can support your journey.

Kind regards,

Honor Morton

Northern Powergrid Foundation Administrator